CONVERSATIONAL AI-FIRST OS V2.0
The Unified AI-First Operating System for Hospitality.Maximise Revenue. Automate Service. Secure Talent.
One intelligent Conversational OS that captures every booking, aligns marketing with live occupancy, and audits talent for "Service DNA"—allowing your team to focus on the guests in front of them.
Conversational Sales
Revenue Intelligence
Capture direct bookings across every channel. Use <150ms intent recognition to upsell premium inventory and event venues, reclaiming margins from OTAs.
Omnichannel AI Concierge
Service Automation
Deliver frictionless guest service that dispatches operational tasks instantly. Proactively monitor stay-sentiment to protect your property's GSS.
LIVE ON WHATSAPP/VOICE
Talent Audition Suite
Operations & Hiring
Audit for 'Hospitality DNA' on autopilot. Conduct Conversational AI interviews to vet temperament and cut your time-to-hire to 48 hours.
Turnover70% Lower
Trusted by Enterprise Hospitality Groups Worldwide
Join the global property portfolios that have eliminated tech-fragmentation with HuemanAI. Our partners achieve significant lifts in Revenue, Total revenue, and GSS by replacing disconnected silos with a single, unified Conversational AI-First intelligence core.
Our Partners
OUR PHILOSOPHY
Unified Intelligence for Hospitality’s Integrated Ecosystem
HuemanAI was founded by hospitality technology veterans who recognised a critical gap in the industry. While properties invested heavily in isolated guest-facing tech and separate HR tools, these platforms remained siloed—never communicating in real-time.
The result was 'Tech Lag'—operational blind spots where marketing spend was disconnected from live occupancy, and guest insights never informed workforce planning. We built the first AI-First Operating System for hospitality to bridge this data gap.
By linking your PMS directly to every conversational layer, HuemanAI delivers a single source of truth. We power your revenue intelligence, guest experience, and talent operations simultaneously through one unified intelligence core.
Unified Intelligence
Conversational Sales & Service
Predictive Talent Operations
OPTIMISE CONVERSATIONAL REVENUE
The Power of Unified Hospitality Intelligence
Most properties rely on fragmented tools that do not communicate. HuemanAI is built on a single AI-First data core, ensuring that your conversational guest data fuels your sales strategy, while real-time occupancy metrics drive your operational efficiency and talent deployment.
Capture Revenue
Deploy Conversational AI that reads your PMS in real-time to convert inquiries into direct bookings across voice, SMS, and social channels.
Optimise Operations
Intelligent dispatching and sentiment recognition proactively resolve guest friction while aligning your staff levels with live demand automatically.
Audit Talent
Screen for 'Hospitality DNA' through automated conversational auditions, ensuring your property is always staffed by high-touch service personalities.
AI-Powered Interviews
Meet HuemanAI's Voice Interviewer — an intelligent, conversational hiring assistant that speaks with candidates, evaluates responses, and generates instant insights. Designed specifically for hospitality roles, it goes beyond keywords and resumes — assessing tone, communication, attitude, and intent in real-time.
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Sales & GuestCare
Omnichannel AI Concierge & Voice + Text Booking Engine.
Capture 100% of your inbound leads. Our Conversational AI answers calls, chats, and messages instantly—handling complex queries and personalizing the guest journey across every channel.
Zero Missed Interactions
24/7 availability on Phone, WhatsApp, and Webchat ensures you never lose a booking.
Predictive Guest CRM
Analyzes guest sentiment to predict VIPs and reduce no-shows.
Smart Upselling
Intelligently suggests amenities and upgrades during the booking flow.
Continuous Learning Engine
HuemanAI improves with every interaction, learning guest preferences and identifying service opportunities automatically.
Operations
Turn Every Table into a Smart Revenue Engine
Stop guessing. Use real-time data to optimize your floor plan, manage shifts, and maximize revenue per available seat (RevPAS).
Smart Table Management
Dynamic floor plans that sync with reservation data to turn tables faster and reduce wait times.
Policy Builder & Deposits
Automatically apply deposit policies during peak times to virtually eliminate costly no-shows.
Demand-Based Staffing
Uses booking forecasts to recommend optimal staffing levels, ensuring you are never over or under-staffed.
Intelligent Policy & Loyalty Engine
Automatically secure peak slots with deposits while offering flexible, deposit-free booking to your loyal VIPs. Protect your revenue without penalizing your best guests.
Core Architecture
Unifying Your Property's Conversational Intelligence: Revenue & Experience
HuemanAI eliminates fragmentation by connecting disparate hospitality technologies—PMS, POS, and CRM—under a single conversational intelligence core. This enables cross-functional automation that aligns your sales strategy with live inventory and demand.
Recruitment
System
System
Guest Service
System
System
HuemanAI Core
OutcomeHigher Revenue
OutcomeSuperior GSS
What is an AI-First Operating System for Hospitality?
A unified intelligence core that connects every conversational touchpoint (Voice, SMS, Web, and Social) directly to your Property Management System. This ensures every guest interaction is data-driven, revenue-focused, and operationally efficient.
Revenue-Driven Automation
Link every conversational inquiry to your live inventory. When occupancy forecasts show a gap, the AI-First core prioritises sales conversions and upselling for those specific dates to maximise Total revenue.
Inventory-Aligned Operations
Align talent and resources with real-time occupancy data. Our AI-First engine predicts operational needs weeks in advance, reducing 'Tech Lag' and protecting your property's ADR during peak periods.
Proactive GSS Management
Deliver 5-star care through unified guest profiles. Recognise preferences instantly and use real-time sentiment analysis to resolve guest friction before it impacts your property's reputation.
REVENUE FLYWHEEL
The Unified Revenue Flywheel
Witness the synergy where live occupancy data informs conversational sales, and real-time guest sentiment refines operational delivery.Higher Revenue enables superior service, which in turn builds the brand authority required to attract elite talent. This creates a self-reinforcing cycle of property growth that traditional, siloed systems simply cannot achieve.
Revenue GROWTH+18%
Problem / Agitation
The Cost of Fragmentation: Why Separate Tools Kill Profitability
When recruitment and guest services don't communicate, your bottom line suffers through invisible leaks in your operation.
ROI Impact: Fragmented vs. Unified
See how HuemanAI clients outperform industry averages.
Time-to-Hire
Industry Average
45 Days
HuemanAI Clients
4 Days
91%Direct Booking Rate
Industry Average
15%
HuemanAI Clients
45%
200%Staff Turnover
Industry Average
35% Annually
HuemanAI Clients
12% Annually
65%Guest Query Speed
Industry Average
4 Hours
HuemanAI Clients
Instant
(AI Agent)Lost Revenue
Bookings slip through the cracks when systems don't talk.
Turnover Crisis
High burnout from manual data entry and disjointed workflows.
Data Blindness
Decisions made on weeks-old reports, not real-time reality.
Missed Upsells
Service teams don't know who the high-value guests are.
"We were spending £12,000 monthly on recruitment agencies while simultaneously losing bookings because our front desk couldn't handle inquiry volume. HuemanAI paid for itself in the first quarter."
Director of Operations
250-room boutique hotel chain
Process & Workflow
Deployment Roadmap:
Get Live and Optimized in 4 Steps
We've refined our implementation process across 150+ hotel deployments. Most properties go from contract signing to full operational deployment in under 3 weeks.
1
Week 1
2
Week 1-2
3
Week 2
4
Week 3+
Week 1
Discovery & Integration Setup
We connect HuemanAI to your existing PMS, POS, ATS, and CRM systems. Our team conducts a comprehensive audit ensure seamless data flow.
OperaShijiMews
Deliverables
- Complete system integration map
- Data flow documentation
- Security audit completion
Week 1-2
AI Training & Customization
We train the AI on your brand voice, SOPs, and service standards. Both the Guest AI Concierge and Recruitment AI are customized to your specific needs.
Deliverables
- Custom AI models trained on data
- Brand voice validation testing
- Initial response accuracy report
Week 2
Testing & Staff Training
We run parallel testing while training your team on the unified dashboard. Your front desk, revenue management, and HR teams receive hands-on training.
Deliverables
- Staff certification completion
- Parallel testing results
- Refinement implementation
Week 3+
Go Live & Optimization
The system goes live with 24/7 monitoring. Our AI learns and improves continuously based on real interactions, guest feedback, and recruitment outcomes.
Deliverables
- Live system access
- Dedicated success manager
- Weekly optimization reports
Key Services / Features
The HuemanAI Suite: One Platform, three Power Engines
Our All-in-one hotel AI for recruitment and guest services operates through two specialized but integrated engines that share intelligence and optimize for your hotel's complete operational success.
Engine 01
Service 1: AI Concierge for Hotels
24/7 Multilingual Guest Experience Engine
Your AI Concierge delivers instant, personalized support across every guest touchpoint. Operating 24/7/365 across voice, chat, SMS, and email, it handles inquiries, requests, and service coordination without human intervention.
100%
guest inquiry coverage (24/7/365)
2.4s
average response time across all channels
Elimination
of missed calls and delayed responses
Core Capabilities
Multilingual Guest Support
Instant responses in 40+ languages across all communication channels
Voice AI Integration
Handles phone inquiries with natural voice conversation
Request Management
Processes reservations, modifications, and special requests seamlessly
Multi-Channel Coverage
Unified guest communication across phone, chat, SMS, and email
Engine 02
Service 2: AI Sales Agent for Hotels
Revenue-Driving Intelligent Booking & Upsell Engine
Our AI Sales Agent doesn't just respond—it actively drives revenue. By integrating with your booking engine and PMS, it identifies booking intent in real-time and functions as a dedicated sales professional for your property.
20%
average increase in direct booking conversion rates
35%
boost in ancillary service revenue
Measurable
ADR growth through intelligent upselling
Core Capabilities
Dynamic Sales Intelligence
Identifies upsell opportunities and presents targeted package deals
Conversational Booking
Processes direct bookings and modifications through natural conversation
Revenue Optimization
Automatically suggests room upgrades, spa packages, dining reservations
Real-Time Availability Integration
Syncs with PMS to present accurate pricing and availability instantly
Engine 03
Service 3: AI-Powered Recruitment Agent
End-to-End Talent Acquisition Intelligence for Hotels
Hospitality's hiring crisis demands more than a traditional ATS. Our AI Recruitment Agent automates the entire candidate journey while integrating staffing intelligence with operational forecasting to keep your property perfectly staffed.
50-70%
reduction in time-to-hire
40%
decrease in recruitment agency spend
85%
candidate satisfaction score
31%
improvement in first-year retention
Core Capabilities
Automated Candidate Screening
AI reviews applications against role requirements and cultural fit indicators
Intelligent Interview Scheduling
Automated interview scheduling that coordinates between candidates and managers
Multi-Property Management
Centralized job posting, candidate pools, and hiring workflows across your portfolio
Predictive Staffing Alerts
System analyzes booking patterns and recommends proactive hiring
Data flows seamlessly between both engines for unified reporting.
Results Driven by Role:
From Revenue to Operational Talent
Different stakeholders derive unique value from a unified Conversational AI-First OS. Here is how HuemanAI transforms outcomes across every department of your property.
Revenue Managers
Your Conversational AI Agent acts as a direct extension of your yield strategy. By reading the PMS in real-time, it dynamically adjusts upsell offers based on occupancy, season, and guest intent. See direct attribution between AI-driven sales conversations and incremental Revenue growth.
General Managers
Access a unified dashboard that links property-wide GSS to Revenue performance. Make strategic decisions based on centralised intelligence that shows how talent investments impact guest satisfaction. Eliminate 'Tech Lag' and the friction of managing disconnected vendors.
Multi-Property Groups
Achieve portfolio-wide consistency without losing local flexibility. Central teams set brand standards, hiring criteria, and service protocols while property-level managers adapt conversational responses to their specific market needs and Total revenue goals.
Front Office Managers
Never miss a guest inquiry again. The Conversational Concierge handles routine requests instantly across voice and SMS, escalating only complex issues to your team. Staff focus on high-value hospitality while the AI manages booking modifications and service requests 24/7.
Independent Boutique Properties
Access enterprise-grade Conversational AI without the traditional costs or complexity. The unified OS means you are not managing multiple silos. Gain the operational sophistication of major international chains while maintaining your unique brand identity and ADR.
HR Directors
Replace reactive hiring with predictive talent auditions. Our Conversational AI screens for 'Hospitality DNA' and automates the audition loop, eliminating the administrative burden of recruitment and allowing your team to focus on culture and retention.
Latest Insights / Blog
Insights on AI, Staffing, and the Unified Guest Journey
Stay ahead of hospitality technology trends with expert analysis on AI operations, workforce optimization, and revenue strategy.
Proof of Concept: What Our Clients Are Achieving
Real hotels. Real results. Real ROI from unified AI operations.
UK • 4 Properties
Regional Hotel GroupUK
Unified Operations Overhaul
4 Properties • Regional Group
"Before HuemanAI, we were managing three different platforms for recruitment, guest messaging, and our call center. The lack of integration meant we were always understaffed. Within 45 days, we reduced time-to-hire by 75% and saw a 12-point jump in guest satisfaction."
Impact Metrics
Time-to-hire
42 days11 days
Guest Satisfaction (NPS)
7688
Direct Booking Rate
+22%
Monthly Agency Spend
-£8,400
London • 85 Rooms
Boutique City HotelLondon
Enterprise Power for Boutique
85 Rooms • Boutique Property
"As a boutique property, we couldn't justify hiring a full-time recruiter or a 24/7 reservation team. HuemanAI gave us enterprise capabilities. The AI Sales agent converted 18% more phone inquiries into confirmed bookings in the first month. We filled our F&B manager position in 9 days."
Impact Metrics
Phone Inquiry Conversion
38%56%
Incremental Revenue (AI Upsells)
£4,200 monthly
Time-to-hire
-67% decrease
Staff Guest Focus Capacity
+30%
Scotland • 220 Rooms
Luxury ResortScottish Highlands
Predictive Staffing Intelligence
220 Rooms • Luxury Resort
"The unified intelligence is what separates HuemanAI. The platform uses our booking forecast to alert us about staffing needs three weeks in advance. It also analyzes which staff members receive the highest guest praise and automatically prioritizes them for VIP guest interactions."
Impact Metrics
Proactive Hiring Accuracy
94%
Predicted matched actualVIP Guest Satisfaction
+15 points
Revenue Increase
£28
Optimized staff + AI upsellManagement Time Saved
-12 hours weekly
Trusted by Hospitality Leaders
"From sales calls to auto-generated proposals, we're running 10x faster. The platform does the heavy lifting so our team can focus on service. We hired 6 kitchen staff in under a week during peak season. The hiring module is honestly built for the industry."
Sunil Dubey
The Oberoi Group
"The HuemanAI automation software helped us in hiring key staff for our hotel within a month. There was not much dependency on outside recruiters, our internal team was able to fasten the hiring process by 3x."
Anuj H
Hotel Group
"HuemanAI makes my work dramatically faster. Candidate filtering, screening, and shortlisting happen automatically. My team now spends time making decisions, not doing admin."
Hideki Tanaka
Westland
"The platform eliminates so many repetitive tasks. What used to take hours now takes minutes. HuemanAI keeps our operations efficient and our team focused on what matters."
Kim Collins
The Ritz-Carlton
"HuemanAI helps us manage staffing needs faster and with more accuracy. Scheduling, tracking, and coordination all run smoother, letting us serve guests without staffing stress."
Saurabh
Chakra Lounge
"With HuemanAI, our hiring workflow is faster, clearer, and far more organized. It gives us the best candidates quickly and removes unnecessary delays from the process."
Dev
Curry Cocktail Club
Support & Resources
Frequently Asked Questions
Everything you need to know about the unified AI operating system for hospitality.
How does the automated interview scheduling software for hotels handle last-minute cancellations or shifts?
The AI automatically identifies the next available slot and manager, immediately offering new times via SMS or email without recruiter intervention. This ensures no candidate is lost due to scheduling conflicts and maintains momentum in the hiring process.
Is the AI voice interviewer for hospitality recruitment compliant with UK hiring regulations?
Yes. The AI is designed for UK GDPR compliance and uses structured, unbiased questions to ensure fairness. This removes unconscious bias and is particularly crucial for high-volume roles like hotel front desk staff, ensuring all candidates receive consistent evaluation.
Can HuemanAI scale efficiently to handle high volume hiring software for restaurants UK during peak seasons?
Absolutely. The platform is built specifically for seasonal surges, interviewing thousands of candidates concurrently across multiple restaurant locations. Operating 24/7, it ensures rapid staffing without increasing recruiter headcount, making it ideal for UK hospitality's demanding peak periods.
What is the average reduction in time-to-hire achieved by hotel teams using the Suite?
Our clients typically see a 50% to 75% reduction in time-to-hire, allowing them to fill essential roles, particularly front desk staff, in days rather than weeks. This dramatically reduces the business impact of unfilled positions.
Does the system integrate with existing Applicant Tracking Systems or HRIS solutions?
Yes, we offer seamless, low-code integration with all major hospitality ATS platforms and HRIS systems. This ensures smooth data transfer and management without disrupting your existing recruitment workflows.
How does the AI assess candidate skills required for guest-facing roles like concierge or front desk?
The AI voice interviewer evaluates verbal communication clarity, confidence, tone, and scenario-based responses such as handling guest complaints. It assesses these alongside experience and qualifications, providing objective scores to hiring managers for informed decision-making.
Is the platform suitable for both large hospitality groups and independent UK restaurants?
Yes. Our scalable pricing and multi-property management features make it ideal for enterprises managing dozens of venues. Independent restaurants benefit from the all-in-one automation that acts as a virtual 24/7 HR department, making professional recruitment accessible at any scale.
Ready to Optimise
Your Property's Revenue Intelligence?
Stop the revenue leak caused by fragmented systems. Start capturing direct bookings, automating guest service, and securing top-tier talent through a single, unified Conversational AI-First OS. Reclaim your direct margins and drive property-wide Revenue growth simultaneously.
Deployment in under 3 weeks
Native Bi-Directional PMS & CRM Sync
No long-term contracts
Enterprise-Grade 24/7 Support
GDPR Compliant
ICO Certified