Maximise Revenue | Automate Service | Increase Booking
Unifying hospitality operations through a conversational AI-first OS that captures direct revenue, automates guest services, and audits talent for “Service DNA” to eliminate tech fragmentation and maximize property growth.
HuemanAI unites all 4 guest communication channels with your core hospitality systems in real time — streaming data bi-directionally with zero silos.
Opera, Mews, Cloudbeds
“Hello! Calling to reserve a corner terrace table for 6 this Saturday evening with wine pairings.”
“Terrace table 14 is confirmed for 6 guests this Saturday at 7:30 PM. I've noted the sommelier wine pairings and sent your instant confirmation via SMS.”
Live performance across all 4 integrated systems
AI Brain Unified Context: Connect Voice Phone Calls, WhatsApp, Email, and Social Media into PMS, IBE, CRM, and PABX systems.
Key Hospitality ROI Metrics: 40 % Increase in Direct Bookings, 25 % Reduction in Ops Costs, 15 hrs Saved Per Week, 4.8 /5 Guest Satisfaction.
Instant Room & Table Locks
Guest: Alexander Wright - “Hello! Calling to reserve a corner terrace table for 6 this Saturday evening with wine pairings.”
AI Action: “Terrace table 14 is confirmed for 6 guests this Saturday at 7:30 PM. I've noted the sommelier wine pairings and sent your instant confirmation via SMS.”
Impact: 40% Increase in Direct Bookings
Digital Key & Mobile Check-In
Guest: Sophie Dupont - “Hi! Landing at 11 PM tonight. Can we get express check-in and our digital door key sent over?”
AI Action: “Welcome Sophie! Your mobile key for Suite 402 is activated and PMS registration complete. Night team briefed for your late arrival.”
Impact: 65% Faster Guest Check-In
Instant Billing & Date Modifications
Guest: Elena Rostova - “Requesting tax invoice #8841 and updated confirmation for our executive stay next Tuesday.”
AI Action: “Updated reservation confirmation and tax invoice #8841 have been generated directly from PMS records and attached to this email.”
Impact: 85% Automated Email Resolution
Instagram/TikTok DM to PMS Hold
Guest: @wanderlust_luxe - “Loved the sunset pool suite on your reel! Can I book that exact room for this Friday?”
AI Action: “Penthouse Pool Suite is available! I've held it for 30 minutes in our PMS and generated your direct VIP booking link.”
Impact: 3.2x Social Booking Conversion
Instant OTA Price Matcher
Guest: Rachel Adams - “I saw a lower rate on Booking.com. Can your website match it directly if I book with you?”
AI Action: “HuemanAI instantly matches that rate and adds complimentary spa access for booking direct through our website engine.”
Impact: 45% Call-to-Web Conversions
1-Click Direct Booking Links
Guest: Sophie Dupont - “Looking to book 3 nights next month. Do you offer any direct booking benefits on your site?”
AI Action: “Booking direct unlocks complimentary breakfast and 2 PM late checkout. Here is your personalized direct engine link with benefits applied.”
Impact: 35% OTA Commission Savings
Automated Abandonment Win-Back
Guest: David Chen - “Left my booking on the payment step yesterday. Is the deluxe ocean king still available at that rate?”
AI Action: “Your ocean king reservation has been preserved with free airport transfer added. Click here to finalize in 1 step.”
Impact: 28% Cart Abandonment Recovery
Direct Campaign Attribution
Guest: @traveler_sam - “Where can I get the weekend getaway package featured in your story?”
AI Action: “Here is the direct booking link pre-loaded with the weekend wellness package discount. Zero booking fees!”
Impact: 4.5x Campaign ROAS on IBE
Lifetime Folio & Preference Sync
Guest: Lady Catherine Grey - “Hello, calling to check if our preferred corner suite is ready for our anniversary weekend.”
AI Action: “Good evening Lady Grey! We see your 5th stay anniversary on file. Suite 501 with feather-free pillows is prepared for your arrival.”
Impact: 92% VIP Guest Retention Rate
Loyalty Tier Upgrades & Points
Guest: Dr. Aris Thorne - “Our stay was extraordinary. How can I join your private members loyalty circle for our next visit?”
AI Action: “Thank you Dr. Thorne! Your CRM loyalty tier is upgraded to Gold. 500 bonus points have been credited to your account.”
Impact: 38% Repeat Booking Rate
Instant Group & Event Proposals
Guest: Meridian Global Corp - “Looking to book 18 executive suites and private boardroom dining for our leadership offsite next month.”
AI Action: “Customized corporate offsite proposal generated with 18 executive suites, boardroom dining, and preferred tier-1 rates. 48-hour complimentary hold active.”
Impact: 15hrs Saved Per Staff Member
Influencer Outreach & PR CRM
Guest: @chef_matteo - “Would love to feature your rooftop restaurant for our 250k food community next Tuesday evening.”
AI Action: “We’d be thrilled to host you! Your profile has been logged in our VIP Influencer CRM and table reserved with chef compliments.”
Impact: 5.8x PR & Influencer Reach
Departmental Call Offload
Guest: Jonathan Miller - “Can I speak with someone about organizing private dining for 14 people tonight?”
AI Action: “Routing directly to private dining coordinator while I check current banquet room availability on your screen.”
Impact: 90% Switchboard Offload
Order Direct to Kitchen POS
Guest: Hannah Cole - “Could we please order 2 club sandwiches and iced lattes to room 210?”
AI Action: “Order confirmed! Sent directly to the kitchen POS printer. Estimated delivery to Room 210: 20 minutes.”
Impact: 22% Higher F&B Ticket Size
Automated Kitchen Allergy Sync
Guest: Apex Event Logistics - “Confirming final dietary allergies (2 gluten-free, 1 vegan) for tonight’s gala banquet.”
AI Action: “All dietary requirements logged into the banquet POS system and updated kitchen prep sheet dispatched to the executive chef.”
Impact: 99.8% Banquet Order Accuracy
Direct DM to Hostess Radio
Guest: @wanderlust_clara - “Loved the sunset terrace reel! Do you have availability for afternoon tea for 2 tomorrow?”
AI Action: “Terrace seating open tomorrow at 3:30 PM. Direct reservation link sent and hostess notified on PABX radio.”
Impact: 4.8/5 Guest Review Satisfaction
Experience our Voice AI handling a real-time table booking. It sounds so human, your guests won't know the difference.
“Hi, I'd like to book a table for 4 people tomorrow at 7 PM.”
“Of course! I have availability for 4 guests tomorrow at 7:00 PM. Would you prefer indoor seating or our terrace?”
“Terrace sounds perfect!”
From luxury hotels to high-volume QSRs — optimize every guest interaction and revenue stream on one powerful platform.
Maximise direct bookings and orders with dynamic pricing and automated upsell strategies across rooms and tables.
Expand your reach and guest loyalty with data-driven SEO, reviews, and personalized campaigns for any venue.
Streamline front-of-house to back-of-house workflows, staff scheduling, and inventory management.
Seamlessly manage restaurant reservations, optimize seating, and enhance dining experiences.
Sales & Upselling Agent
24/7 autonomous voice receptionist for bookings.
Revenue Intelligence
Real-time PMS sync for total asset optimization.
Insights & Competition
Dynamic pricing to outperform local competitors.
Event Sales Agent
Instant automation for group and event inquiries.
SEO Marketing Agent
Autonomous content and ranking optimization.
Reputation & Conversion
Instant review management to drive guest trust.
Digital Brand Manager
AI-driven consistency across every touchpoint.
Social & Community Agent
24/7 engagement across all digital channels.
Conversational Operations
Staff chat for instant task and shift updates.
Guest Support Agent
Instant guest assistance, room service, and request handling.
Scheduling Intelligence
Demand-driven shifts with labor cost control.
Concierge & Request Agent
AI routing for seamless guest service delivery.
Reservation Agent
24/7 automated table booking and guest coordination.
Menu Optimization
AI-driven menu engineering and pricing strategies.
Guest Experience Agent
Personalized dining recommendations and special requests.
Inventory Intelligence
Smart ordering and waste reduction automation.
Everything you need to transform your hospitality operations in one unified platform
A 360° view of every customer, unifying PMS and POS interactions.
High-performance sales agents capture leads 24/7.
Dominate local SEO autonomously.
Seamlessly bridge guest requests and staff actions.
24/7 autonomous concierge and rapid resolution of guest requests.
Plug-and-play with Opera, Mews, and Cloudbeds.
Clear, value-driven models tailored to your property size. No hidden fees, no surprises—just honest pricing that scales with your success.
A unified workflow designed for the high-pressure demands of hotels and restaurants. We understand your reality because we built this with hospitality leaders.
The new standard of service for those who want to lead the market. Stay ahead of competitors with cutting-edge AI technology.
The complete hospitality operating system. All modules work together seamlessly to give you unprecedented control and visibility.
Bank-level encryption, SOC 2 compliance, and 99.9% uptime SLA. Your data is safe and always accessible.
256-bit
ENCRYPTION
SOC 2
CERTIFIED
99.9%
UPTIME
HuemanAI integrates perfectly with most of the tools to automate workflows seamlessly.
Working with Hueman AI has been a game changer for our business. The Revenue Agent - ai based sales and revenue analytics has helped to forecast and plan our events and functions which has really helped to streamline the workflow. The team are very proactive and are there every step of the way to ensure you are targeting inefficiencies and using the system to its full potential. Were looking forward to see what other solutions can help to scale our business.
Kerrie B
The Palm Tree
The team are incredibly supportive, knowledgeable, and always there for help. They’re growing fast, yet still remain responsive and genuinely committed to delivering real value to our Cafe Business. A pleasure to work with.
Hideki Tanaka
Westland Cafe & Wine
HuemanAI's hospitality suite has been a boon for Royal Nest Forest View. Moving away from complex reservation software to their intuitive AI booking system has significantly eased our daily operations. What really sets it apart are the actionable insights and suggestions; it doesn't just manage bookings, it actually helps me understand demand trends and plan much more effectively
Anuj H
Royal Nest Forest View
HuemanAI helps us manage staffing needs faster and with more accuracy. Scheduling, tracking, and coordination all run smoother, letting us serve guests without staffing stress.
Saurabh
Chakra Lounge
Hueman AI solved our biggest operational blind spot: siloed data. By cleaning and indexing our scattered order data from Uber Eats, Deliveroo, The Fork, and our own app, we gained a clear view of our customers' Lifetime Value. Thanks to their platform, we now run a highly personalised loyalty program, offering bespoke discounts that keep our best customers coming back. It's like your own copilot for restaurant data and insights
Sudeep S
Shobha's Rasoi
Working with Hueman AI has been a game changer for our business. The Revenue Agent - ai based sales and revenue analytics has helped to forecast and plan our events and functions which has really helped to streamline the workflow. The team are very proactive and are there every step of the way to ensure you are targeting inefficiencies and using the system to its full potential. Were looking forward to see what other solutions can help to scale our business.
Kerrie B
The Palm Tree
The team are incredibly supportive, knowledgeable, and always there for help. They’re growing fast, yet still remain responsive and genuinely committed to delivering real value to our Cafe Business. A pleasure to work with.
Hideki Tanaka
Westland Cafe & Wine
HuemanAI's hospitality suite has been a boon for Royal Nest Forest View. Moving away from complex reservation software to their intuitive AI booking system has significantly eased our daily operations. What really sets it apart are the actionable insights and suggestions; it doesn't just manage bookings, it actually helps me understand demand trends and plan much more effectively
Anuj H
Royal Nest Forest View
HuemanAI helps us manage staffing needs faster and with more accuracy. Scheduling, tracking, and coordination all run smoother, letting us serve guests without staffing stress.
Saurabh
Chakra Lounge
Hueman AI solved our biggest operational blind spot: siloed data. By cleaning and indexing our scattered order data from Uber Eats, Deliveroo, The Fork, and our own app, we gained a clear view of our customers' Lifetime Value. Thanks to their platform, we now run a highly personalised loyalty program, offering bespoke discounts that keep our best customers coming back. It's like your own copilot for restaurant data and insights
Sudeep S
Shobha's Rasoi
Working with Hueman AI has been a game changer for our business. The Revenue Agent - ai based sales and revenue analytics has helped to forecast and plan our events and functions which has really helped to streamline the workflow. The team are very proactive and are there every step of the way to ensure you are targeting inefficiencies and using the system to its full potential. Were looking forward to see what other solutions can help to scale our business.
Kerrie B
The Palm Tree
The team are incredibly supportive, knowledgeable, and always there for help. They’re growing fast, yet still remain responsive and genuinely committed to delivering real value to our Cafe Business. A pleasure to work with.
Hideki Tanaka
Westland Cafe & Wine
HuemanAI's hospitality suite has been a boon for Royal Nest Forest View. Moving away from complex reservation software to their intuitive AI booking system has significantly eased our daily operations. What really sets it apart are the actionable insights and suggestions; it doesn't just manage bookings, it actually helps me understand demand trends and plan much more effectively
Anuj H
Royal Nest Forest View
HuemanAI helps us manage staffing needs faster and with more accuracy. Scheduling, tracking, and coordination all run smoother, letting us serve guests without staffing stress.
Saurabh
Chakra Lounge
Hueman AI solved our biggest operational blind spot: siloed data. By cleaning and indexing our scattered order data from Uber Eats, Deliveroo, The Fork, and our own app, we gained a clear view of our customers' Lifetime Value. Thanks to their platform, we now run a highly personalised loyalty program, offering bespoke discounts that keep our best customers coming back. It's like your own copilot for restaurant data and insights
Sudeep S
Shobha's Rasoi
Trends, strategies, and success stories from the forefront of hospitality technology.
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Read ArticleEverything you need to know about the unified AI operating system for hospitality.
HuemanAI is built from four connected modules — AI Sales & Revenue, AI Operations & Concierge, AI Marketing & CRM, and AI Table Management — plus named agents such as the AI Receptionist, Voice AI Agent, SEO Marketing Agent, Social & Community Agent, and Reputation & Conversion Agent. Hotels and restaurants can run all four modules together or start with one and add the rest later.
HuemanAI's Starter plan begins from £299/month for boutique and independent properties, with Growth, Premium, and Enterprise tiers priced on request based on room count, call volume, and channels. Add-on modules such as Table & Venue Management and Marketing Automation layer on top of any core plan.
Beyond hotels and restaurants, HuemanAI has dedicated solutions for QSR chains, nightclubs and lounges, amusement and theme parks, spa and wellness chains, and event management companies, each built around that vertical's own booking and guest-communication patterns.
No. HuemanAI's AI Receptionist, Voice AI Agent, and Concierge Agent are built to absorb repetitive tier-1 calls, bookings, and admin so existing front-of-house and reservations teams can focus on in-person guest experience, not to cut headcount.
HuemanAI connects natively to major PMS platforms (Oracle Opera, Mews, Cloudbeds, Guesty, Apaleo, Protel, RMS, Little Hotelier), POS systems like Toast, CRMs including Salesforce and HubSpot, and reservation platforms such as SevenRooms and ResDiary, with 50+ integrations listed on the HuemanAI pricing page.
Yes. You can book a personalised demo with a custom ROI analysis and live walkthrough of the AI agents tailored to your property.
Most HuemanAI properties go live within 48 hours. The HuemanAI team manages PMS/POS connection, AI agent configuration, and brand-voice training, with agents typically activating simultaneously across voice, chat, and email once setup is complete.
Yes. HuemanAI is GDPR compliant and ICO certified, with SOC 2 and 256-bit encryption cited across its platform pages, and Enterprise plans add ISO 27001 certification and dedicated single-tenant data isolation.
Our team is ready to help you unify your hospitality operations. Schedule a demo or contact our support team today.
GDPR Compliant
ICO Certified
