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Terms of Service - HuemanAI

Last Updated: September 2025

Welcome to Hueman AI! These Terms of Service ("Terms") govern your use of the Hueman AI website (huemanai.co.uk) and the services, features, and software provided therein, including the Hueman AI hospitality suite (collectively, the "Service").

This Service is provided by Hueman AI Ltd, a company incorporated and registered in England and Wales with Company Registration Number 16339983 and VAT Number 497350456 ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

1. Acceptance of Terms

By creating an account, or by using the Service in any way, you confirm that you accept these Terms and that you agree to comply with them. If you are using the Service on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these terms. In that case, "you" and "your" will refer to that organization.

2. Description of Service

The Service is a software-as-a-service (SaaS) platform, known as the Hueman AI hospitality suite, which provides artificial intelligence solutions for the hospitality sector. The specific features and services available to you will depend on the subscription plan or Proposal you have agreed to. We reserve the right to modify or discontinue the Service, or any feature thereof, at any time without notice.

3. User Accounts and Registration

3.1. Account Creation

To use the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2. Account Security

You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to comply with this security obligation.

3.3. User Responsibilities

You are responsible for your conduct, your data, and your communications with others while using the Service. You must comply with all applicable laws and regulations in connection with your use of the Service.

4. Fees, Payments, and Subscriptions

4.1. Subscription Fees

The Service is offered on a subscription basis. Fees for the Service are detailed in your specific Proposal or on our pricing page. All fees are quoted exclusive of VAT and other applicable taxes.

4.2. Billing

We will bill you in advance on a recurring basis (e.g., monthly or annually) as specified in your Proposal. You agree to provide us with valid and updated payment information. By submitting such payment information, you automatically authorize us to charge all subscription fees incurred through your account to any such payment instruments.

4.3. Late Payments

If any fees are not received from you by the due date, then at our discretion, we may suspend your access to the Service until payment is made in full.

4.4. Fee Changes

We reserve the right to change the fees at any time. We will provide you with reasonable prior notice of any change in fees to give you an opportunity to terminate your subscription before such change becomes effective.

5. Third-Party Tools

Should any non-standard, third-party tools or APIs (beyond our standard platform components) be identified as necessary for your specific use case, any associated subscription fees will be charged to the client. We will transparently share and seek your approval for any such tools and their costs before implementation.

6. Acceptable Use Policy

You agree not to misuse the Service. You will not, and will not permit any third party to:

  • Use the Service for any illegal or unauthorized purpose.
  • Resell, sublicense, or otherwise make the Service available to any third party.
  • Attempt to reverse engineer, decompile, or otherwise discover the source code of the Service.
  • Use the Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights.
  • Use the Service to store or transmit malicious code, such as viruses or worms.
  • Interfere with or disrupt the integrity or performance of the Service or third-party data contained therein.

7. Intellectual Property Rights

6.1. Our Intellectual Property

We retain all right, title, and interest in and to the Service, including all related Intellectual Property Rights. These Terms do not grant you any rights to our trademarks or other brand elements.

6.2. Your Data

You retain all right, title, and interest in and to the data you submit to the Service ("Your Data"). You grant us a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, and display Your Data solely for the purpose of operating, providing, and improving the Service.

8. Confidentiality

Each party agrees to treat as confidential all information obtained from the other party which is marked as "Confidential" or which a reasonable person would consider confidential, and not to use or disclose such information except in the performance of its obligations under these Terms.

9. Data Protection and Retention

8.1. Compliance

We are committed to protecting your data and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO), which is the UK's independent authority set up to uphold information rights.

8.2. Data Retention

We will only retain Your Data for as long as is necessary to provide the Service to you and for our legitimate business purposes. This means we will retain your account information and data for the duration of your subscription.

8.3. After Termination

Following the termination or deactivation of your account, we will retain Your Data for a commercially reasonable period for backup, archival, or audit purposes, or as otherwise required by law. After this period, we will take steps to delete or anonymise Your Data.

8.4. Privacy Policy

For more detailed information on how we collect, use, and store your personal data, and for information about your rights under data protection law, please see our Privacy Policy.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

10.1. General Limitation

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

10.2. Consequential Damages

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

10.3. Total Liability Cap

Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount of fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service, or your violation of these Terms.

13. Termination

12.1. Termination Rights

You are free to stop using our Services at any time. We also reserve the right to suspend or end the Services at any time at our discretion and without notice if you fail to comply with these Terms.

12.2. Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

15. General Provisions

14.1. Changes to Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of the Service after the changes have been implemented constitutes your acceptance of the new Terms.

14.2. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.

14.3. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

14.4. Contact Information

If you have any questions about these Terms, please contact us at hello@huemanai.co.uk.