How to Export Guest Data from Quandoo: Complete Step-by-Step Restaurant Migration Guide

As news spreads of Quandoo adjusting its market presence and winding down operations across specific regions, restaurant operators face a critical deadline: securing their guest database before account access is permanently restricted.

Your guest database is one of the most valuable assets your restaurant owns. Every phone number, email address, dietary tag, and anniversary note represents repeat dining revenue. If you fail to back up your records before a portal closes, years of diner relationships could disappear overnight.

For the live interactive walkthrough with clickable checklist and CSV column simulator, visit the Dedicated Quandoo Export Guide & Interactive Checklist.

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Why Immediate Data Export Is Crucial

When third-party reservation systems close down or sunset their services, restaurants that delay data migration face severe operational hazards:

1. Loss of Future Bookings: Without an export of upcoming bookings, guests who reserved tables months in advance for birthdays, corporate dinners, or holidays will arrive to unallocated seats.
2. Loss of High-Spending Regulars: Inability to contact loyal patrons to inform them of your new direct booking link.
3. Loss of Guest Preferences: Erasing vital information including severe nut allergies, table preferences, and VIP designations.
4. Scrambled Friday Night Services: Front-of-house staff forced to manually recreate table allocation sheets on paper.

Reviewing a reliable Quandoo alternative for restaurants and executing this data export now guarantees zero lost covers.

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Step-by-Step Instructions: Exporting Data from Quandoo

Follow these practical steps to download all reservation files, customer contact sheets, and upcoming seatings from the Quandoo Partner / Merchant portal.

Step 1: Log in to the Quandoo Partner Portal

Navigate to your Quandoo Merchant portal using your administrator credentials. Ensure you log in with an Owner or General Manager account, as standard server or host logins typically lack administrative data export privileges.

Step 2: Export Guest Profiles and Customer Database

1. Locate the Guests or CRM tab on the main navigation sidebar.
2. Filter the guest directory to display All Time or select the complete customer history.
3. Check that column parameters include:
   • First Name & Last Name
   • Mobile Phone Number
   • Email Address
   • VIP Status / Tags
   • Dietary Requirements & Allergies
   • Total Visit Count & Last Visit Date
4. Click Export or Download CSV / Excel.
5. Save the file to a secure, password-protected local drive with a clear filename: quandoo_guest_crm_export_[Date].csv.

Step 3: Export Upcoming Reservations

1. Navigate to the Reservations or Bookings section.
2. Adjust the date range filter from Today to Furthest Future Date Available (at least 6 to 12 months ahead).
3. Verify that the table parameters capture:
   • Reservation Date & Time
   • Party Size / Number of Covers
   • Assigned Table Number / Seating Area
   • Guest Name & Contact Phone Number
   • Special Requests / Dietary Notes
   • Deposit or Pre-payment Status (if applicable)
4. Click Export to CSV. Label this file: quandoo_upcoming_reservations_[Date].csv.

Step 4: Export Historical Booking Data

1. Set the date filter from your restaurant’s very first recorded date on Quandoo through to yesterday.
2. Click Export Historical Data.
3. This archive is essential for calculating customer lifetime value (LTV) and feeding your automated marketing engine in your new Quandoo replacement AI reservation system.

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What to Do If the Export Button Is Disabled

In some regional configurations or legacy dashboard versions, self-service bulk download buttons may not be immediately visible. If this occurs, follow this protocol:

Submit a Formal Data Portability Request

Under Article 20 of the UK GDPR / EU GDPR regulations, you as the data controller have the explicit legal right to receive personal data concerning your business operations in a structured, commonly used, and machine-readable format.

Send an email to your Quandoo account representative and support desk using this ready-to-copy GDPR compliance template:

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Cleaning and Preparing Your CSV for Import

Once you receive your raw CSV files, spend 10 minutes formatting them to ensure clean ingestion into your next platform:

1. Standardize Phone Numbers (Prevent Excel Truncation): Opening a CSV directly in Excel strips the leading 0 from UK numbers (e.g., 07700... becomes 7700...). To avoid this, import the file using Excel's Data → From Text/CSV wizard and explicitly set the phone column type to Text.
2. Remove Duplicate Rows: Run an automated duplicate removal in Excel or Google Sheets matching on phone numbers and email addresses.
3. Verify Date Formats: Ensure booking timestamps follow ISO format (YYYY-MM-DD HH:MM) to prevent scheduling errors.

Once formatted, your data can be imported directly into our platform. See our complete Quandoo migration checklist for the seamless deployment plan.

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Importing Data Into HuemanAI Hospitality

HuemanAI offers a streamlined data onboarding engine built specifically for restaurants migrating from sunsetting platforms:

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Protect Your Restaurant's Future Today

Do not wait until the final week before your Quandoo portal shuts down. Export your customer files today to guarantee full ownership of your guest records.

Need expert assistance migrating your bookings, customer lists, and phone lines? Contact HuemanAI’s migration specialists today for free white-glove onboarding and data transfer assistance. Or explore the complete guide to direct restaurant booking systems vs third-party portals.