How to Export Guest Data from Quandoo:
The Complete Step-by-Step Guide
As Quandoo winds down regional operations, restaurant operators must secure customer contact lists, past dining history, and future reservations before account access is closed. Here is the exact technical walkthrough, GDPR Article 20 legal rights, and CSV field mapping.
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Operational Warning: 3 Fatal Mistakes That Destroy Exported Guest Data
When hospitality operators rush to back up their data during a platform shutdown, three common technical mistakes frequently corrupt customer records:
The Excel Zero-Truncation
Opening a CSV directly in Excel strips the leading 0 from UK phone numbers (07700... becomes 7700...), instantly breaking SMS and WhatsApp reminders.
The Host Permission Lockout
If staff log in using server or shift-host credentials, the export buttons are completely hidden. You must log in using the primary Owner or General Manager account.
Orphaned Upcoming Bookings
Exporting only the guest CRM ignores future reservations. You must separately export the upcoming reservations calendar (next 6-12 months) to avoid walk-in chaos.
How to Export Data from the Quandoo Portal
Select your platform version below for the exact click-by-click instructions.
Log in with Owner or General Manager Credentials
Open your web browser and navigate to the Quandoo Merchant Partner Portal. You must log in using an administrative account. Standard server, host, or shift-runner accounts have restricted export privileges.
Export the Complete Customer CRM Database
- Click on the "Guests" or "CRM" tab in the left-hand navigation sidebar.
- Click the date filter dropdown and select "All Time" (or set the start date to your restaurant's first day on the system).
- Ensure all column checkboxes are enabled: First Name, Last Name, Mobile Phone, Email, Allergies, VIP Tags, Total Visits, and Last Visit Date.
- Click the "Export CSV" or "Download Excel" button located in the top-right corner.
- Save the file to a secure, password-protected folder as:
quandoo_crm_guests_all_time.csv.
Export Upcoming Reservations (Next 12 Months)
- Navigate to the "Reservations" or "Bookings" tab.
- Set the date range filter from Today to 12 Months Ahead.
- Verify that table numbers, party covers, customer telephone numbers, and special requests (e.g. birthday notes, high chairs) are included in the view.
- Click "Export to CSV". Label this file:
quandoo_upcoming_reservations_future.csv.
Export Historical Cover & Dining Analytics
Go to Reports & Analytics → Dining History. Download the past 24 months of completed covers. This historical record feeds HuemanAI's automated loyalty triggers (e.g. recognizing diners who have visited 10+ times).
Interactive Migration Checklist
Track your progress in real time as you extract records and prepare your venue for switchover.
Verify Owner or Admin Login Privileges
Confirm your Quandoo account has full Owner privileges. Standard host and server logins have the export buttons hidden.
Export Complete Guest Directory (All Time)
Navigate to Guests / CRM, select the All Time filter, and download the full customer CSV file.
Export Upcoming Reservation Schedule (Next 12 Months)
Set date range to future months and export all confirmed seatings, table assignments, and guest requests.
Format Phone Numbers (Prevent Excel Leading-Zero Loss)
Ensure Excel does not truncate leading zeros on mobile numbers by importing as Text or converting to international format.
Audit Dietary Requirements and VIP Tags
Verify that customer notes (allergies, seating preferences, anniversary dates) are present in the export columns.
Dispatch GDPR Article 20 Notice (If Buttons Are Disabled)
If self-serve export is restricted by Quandoo support, dispatch the statutory data portability demand letter.
Upload to HuemanAI Zero-Downtime Migration Engine
Ingest the sanitized CSV into HuemanAI to immediately sync your digital floor plan and activate 24/7 Voice AI answering.
Quandoo CSV to HuemanAI Field Mapping
Here is how your exported columns map directly into the HuemanAI Hospitality Engine with zero data loss.
| Quandoo Raw CSV Column | Description | HuemanAI Target Field | Sample Record | Migration Status |
|---|---|---|---|---|
| guest_first_name | Customer first name | Guest.FirstName | Marcus | Direct Map |
| guest_last_name | Customer surname | Guest.LastName | Roberts | Direct Map |
| guest_phone_number | Customer contact phone (primary key) | Guest.Phone (E.164) | +44 7700 900123 | Sanitized |
| guest_email_address | Customer email address | Guest.Email | marcus.roberts@example.co.uk | Direct Map |
| dietary_preferences | Allergies, high chair, terrace preference | Guest.DietaryTags & Notes | Nut allergy, Terrace preference | AI Tagged |
| booking_date_time | Future reservation timestamp | Booking.Timestamp | 2026-11-14 19:30:00 | Direct Map |
| party_size_covers | Number of covers in party | Booking.Covers | 4 | Direct Map |
| table_number_area | Allocated dining table & section | FloorPlan.TableID | Table 14 (Main Dining) | Auto Placed |
| total_visit_count | Historical visits completed | Guest.LifetimeVisits | 18 (VIP Regular) | Loyalty Trigger |
What to Do If the Export Button Is Missing
In certain regional versions or older software tiers, self-service export buttons are hidden. Under Article 20 of the UK GDPR and EU GDPR, you have statutory legal rights to receive your data.
Importing Your Data into HuemanAI in 3 Steps
Once you have your CSV file, our automated ingestion engine gets your venue running in under 24 hours.
Upload Formatted CSV
Drop your Quandoo CSV into our secure ingestion portal. Our mapper checks customer tags, phone numbers, and allergy requirements.
Floor & Seating Sync
Upcoming reservations automatically populate on your live interactive layout, assigning seats and pacing table turn times.
Voice AI & Google Live
Forward phone lines to our sub-150ms Voice AI agent and connect Reserve with Google for 0% commission direct bookings.
Frequently Asked Questions
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